Privacy Policy

1. Introduction

Pacific Cargo Express (PCEx) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and logistics services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

• Processing and responding to booking inquiries and contact messages
• Reviewing and processing Business Partner applications
• Managing operator accounts, shipment records, and commission tracking
• Sending transactional emails (account setup, shipment status updates, commission notifications, manifests)
• Enabling shipment tracking via our public tracking page using tracking numbers
• Improving our services and website performance
• Security monitoring, fraud prevention, and rate limiting
• Compliance with legal obligations under Philippine law

4. Data Storage and Security

Your data is stored securely using the following services:

• Supabase — database and authentication (servers in your region; SOC 2 compliant)
• Vercel — web hosting and edge computing (global CDN)
• Resend — transactional email delivery
• Cloudflare — security (Turnstile CAPTCHA) and DDoS protection

We implement industry-standard security measures including encryption in transit (HTTPS), Row Level Security (RLS) on all database tables, and role-based access controls.

5. Data Sharing

We do not sell or rent your personal information to third parties. We share data only:

• With service providers listed above (Supabase, Vercel, Resend, Cloudflare) as necessary to operate our services — these providers process data strictly on our behalf
• With PCEx Business Partners (operators) directly involved in handling, transporting, or delivering your shipment
• When required by Philippine law, court order, or lawful government authority

6. Your Rights

Under the Philippines' Data Privacy Act of 2012 (Republic Act 10173), you have the right to:

• Access your personal data we hold
• Correct inaccurate personal data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to processing of your personal data
• Data portability

To exercise these rights, contact us at Official.PCEx@gmail.com.

7. Data Retention

We retain your data for as long as necessary to fulfill the purposes described above. Booking inquiries and contact messages are retained for 2 years. Operator account data is retained for the duration of the business relationship plus 3 years. You may request deletion at any time.

8. Analytics and Cookies

We use Vercel Analytics (privacy-first, no cookies) and optionally Google Analytics (requires your consent) to understand website usage. See our Cookie Policy for details. You can manage your analytics preferences at any time.